Help Centre
Find answers, guides, and tips for using DoctorOS BD.
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Frequently Asked Questions
How long does BMDC verification take?
Most accounts are verified within 1–2 business days. You will receive an email once your account is approved.
Can I use DoctorOS BD on mobile?
Yes. The platform is fully responsive and works on any modern smartphone browser. A dedicated mobile app is on the roadmap.
How do I contact support?
Send us a message on WhatsApp. We respond promptly. For detailed questions, email doctorosbd@gmail.com.
What happens when I reach the free plan limit?
You will be notified as you approach the limit. Once reached, you can upgrade to a paid plan. No existing records are deleted.
How do I report a bug or request a feature?
Contact us via WhatsApp (+880 1234-567890) with a description of the bug or feature request. We respond within 2 business days.
Is my data backed up?
Yes. Data is automatically backed up daily to geographically redundant storage.
Can I export my data?
Data export is not currently available for doctors. If you choose to delete your account, your personal profile is removed but clinical data is retained for legal compliance.